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1. Who is eligible for the membership application?
We welcome anyone to apply for our membership provided they are aged 18 and above.
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2. How do/can I apply for membership?
You can request for membership via Internet where you can either do an online registration request or download the form and fax/post it manually. Tentatively, you can contact our Customer Service Hotline to do an oral registration request.
Prior to the registration requests, our Customer Service Officer will look into your request and a definite contact to you will be made.
**All registration requests are bounded by our Terms and Conditions, and we reserve the right to reject any application requests at our own discretion.**
......................................................................................................................................................................................... 3. How much will it cost for the membership?
For Malaysians, the current membership cost is RM99.00 per annum, whereas for Singaporeans, the current membership cost is SD$50.00 per annum.
......................................................................................................................................................................................... 4. How do/can I pay for the membership?
Currently, the payments will be made via COD (Cash on Delivery) upon deliverance or directly bank-in to our account of RHB 2-14101-000429-5. We are currently working on other types of payment gateways to enhance our future service to you.
......................................................................................................................................................................................... 5. When/How will I receive my card upon registration?
Your membership card will be delivered to you upon confirmation. The delivery time varies in accordance to your approved membership application date.
......................................................................................................................................................................................... 6. When will it expire?
The expiry date is generally 1 year, unless specified otherwise, and it varies in accordance to your effective membership date.
......................................................................................................................................................................................... 7. What benefits/privileges are installed for me?
By joining the membership, you can look forward to greater savings, more privileges and many other value-added services, spanning from eateries to resorts to shopping arcades to extreme games to motor sports.
......................................................................................................................................................................................... 8. How do I go about using the card?
Using the card is a breeze; You just simply flash the card to any participating merchants/outlets upon patronizing, and that’s all to it!
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9. How can/do I renew my membership?
Renewals can be made either by online request or by downloading the form and posting it manually. Our Customer Service Officer will contact you soon upon receipt.
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10. Are there any referral programs? Currently, there are no absolute referral programs, but if you were to do any recommendations, we are greatly pleased to process the request. We will look into the referral programs for future service.
......................................................................................................................................................................................... 11. What must I do if I were to lose/damage my card?
You can call our Customer Service Hotline or email if the need arises.
......................................................................................................................................................................................... 12. What must I do if there is a change of my address?
You can do an online personal information update via the members’ portal or if you prefer, you can contact our Customer Service.
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13. Who do I contact on other questions pertaining to the Active card?
Our pleasant and cheerful Customer Service Officer will be pleased to answer your enquiries and feedbacks. |
